PHPJunkyard support forum

Hallo,

I was wondering if it was possible( and for possible i mean easy) to see all tickets withouth logging in . i explain my self better , when i click on
View existing ticket i want to be able to see all the tickets .can u give me a big hand on doing this ?
cause i really dunno how to do it it would be awesome

Thanks in advice .

Daniele

If you wish such a feature then using a help desk that requires customer logins is a must.

The reason is that without an account and logging in there is no reliable way of authenticating a user and showing them all their tickets.

In other words - doing it without logging in would be a huge security and privacy issue.

its not online and never gonna be online so im not worried about security neither privacy let me know klemen thanks for fast reply

Sorry for bit necroposting, but even for hesk there should be a way to achieve this.
(If a customers used the "Forgot ID"-Link he will be sent all tickets under this address, so its at least possible without login ).
Me understands that this is a free support forum, but theroretically (me cant do this beacuse of limited knowledge of PHP) you just have to create a table where you store the customers email and a password or super-id (generated and sent on the first ticket submitted).
If the customer enters the super-id and his email he will see all tickets submitted so far (similar to the ticket-list in acp) and can have his super-id removed or changed if he wants.

Have a nice weekend.

Of course it is possible, but it is unfortunately not something I plan to build into HESK in the near future.