Hallo , I need help for this modifications...

[danonee]

Hallo,

I was wondering if it was possible( and for possible i mean easy) to see all tickets withouth logging in . i explain my self better , when i click on
View existing ticket i want to be able to see all the tickets .can u give me a big hand on doing this ?
cause i really dunno how to do it it would be awesome

Thanks in advice .

Daniele

[Klemen]

If you wish such a feature then using a help desk that requires customer logins is a must.

The reason is that without an account and logging in there is no reliable way of authenticating a user and showing them all their tickets.

In other words - doing it without logging in would be a huge security and privacy issue.

[danonee]

its not online and never gonna be online so im not worried about security neither privacy let me know klemen thanks for fast reply

[alcazar]

Sorry for bit necroposting, but even for hesk there should be a way to achieve this.
(If a customers used the "Forgot ID"-Link he will be sent all tickets under this address, so its at least possible without login ).
Me understands that this is a free support forum, but theroretically (me cant do this beacuse of limited knowledge of PHP) you just have to create a table where you store the customers email and a password or super-id (generated and sent on the first ticket submitted).
If the customer enters the super-id and his email he will see all tickets submitted so far (similar to the ticket-list in acp) and can have his super-id removed or changed if he wants.

Have a nice weekend.

[Klemen]

Of course it is possible, but it is unfortunately not something I plan to build into HESK in the near future.