how to disable attachments in resolved/closed tickets

[Lurking]

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Version of script: 2.4.1
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Hi,
Is it possible to disable clickable attachments within messages on tickets that have been closed/resolved without actually deleting the entire message itself? I do not want to make attachments available after a ticket is closed by the customer or after the scheduled "autoclose" period has taken effect. Thanks, Larry

[Klemen]

The easiest thing to do would be to:

1. open ticket.php in an editor
2. find line

Code: Select all

hesk_cleanBfAttempts();

3. below this line add

Code: Select all

if ($ticket['status'] == 3)
{
	$hesk_settings['attachments']['use'] = 0;
}

4. save, upload and test

This should hide attachments from closed tickets. If you prefer to just disable links but still list them, this would require more work.

[Lurking]

Hi Klemen,
Thanks again for your help!

[Lurking]

Klemen,
Just wanted to let you know this feature works with SOME files, but the attachment link still shows and is still "clickable".

Example:
Someone clicks on a .PDF file in a "closed" ticket, the link will start to open, but then a message appears after a moment saying the file is either "not supported" or is "corrupt" (same with a .wav file).
If a .JPG image is selected, an error popes up saying the file is "empty". VERY COOL, this works for me!
BUT, you can still open/download .RTF and .ZIP files??? I want to prevent this in closed tickets.

Why would this only work for SOME files and not others?

Why do the the links/files still show after your MOD? The reason did not bring this up before was because I did not test the .ZIP or .PDF attachments. These are the attachments I really need blocked. The .JPG's are not as important to me. Thanks, Larry

[Klemen]

This should *hide* all links on the *customer* side, links will still show from the staff panel.

The errors you get are not related to this modification, but rather to server not processing file downloads properly. HESK downloaded files should be forced as a download and not opened directly in browser - if this happens you have an error somewhere breaking HTTP headers.

Try uploading original HESK files to the server:
- /language/ folder
- download_attachment.php
- inc/common.inc.php
- inc/database.inc.php
- inc/admin_functions.inc.php

[Lurking]

Thanks, I was testing on my end. The links do not show as advertised. Sorry about that.

[laycomp]

Works in Hesk Desk 2.4.2

Thanks, great solution!