Show staff members working on a ticket

[chrisio]

Script URL: http://www.behaviourneeds.com/helpdesk/
Version of script: 2.4.1
Hosting company: Hostgater


Write your message below:

Problem: Sometimes more than one staff member is working on the same ticket.

Query: Is there a way of showing on the ticket if a staff member has that ticket already open?

Cheers
Chris

[Klemen]

Yes - when a ticket is assigned to someone it will show both in the ticket header and a notice will be shown above the "Add a reply" box.

So, before working on a ticket, staff should assign the ticket to themselves (I assume you have auto-assign tickets set to off?), then anyone else opening the ticket will see someone else is already working on it.