Delayed answer mail

[steraffi]

Version of script: 2.4.1


Hi; i would need receive, as administrator a mail everytime a ticket or group of ticket goes over certain time expecting an answer from staff

For example:
The ticket %%TRACK_ID%% is in "New" state since 3 days

or

the ticket %%TRACK_ID%% is in "waiting answer" state since 5 days


I also could well using the "forgot_ticket_id.txt" mail, but i need learn were i can configure it and if is possible configure a list of ticket sorted for delays and non for user

Thank you for any answer

[Klemen]

No, staff notifications of unsolved tickets is not something HESK supports at the moment.