Difference between POP3 Fetching and Email piping

[gabberkopf]

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Hello and thank you for probably the best helpdesk script in the world wide web.

I'm a bit confused about POP3 Fetching and EMail piping. Are these different methods to automatically create a ticket from an e-mail or are both methods working together? I didn't find any hint about this yet.

We have activated both methods here and it seems to work. The only problem is a huge delay. If a customer sends a mail to hesk, it takes about an hour to receive the ticket.

Did we just made a mess with both methods?

[Klemen]

The difference is POP3 fetching requires a valid email account whereas "piping" doesn't - servers can just forward email to the script without the need of a real account.

I would recommend using just POP3 fetching so you have a real account and copies of emails there if something goes wrong (email is not lost if HESK stops working).

I would make Cron run the hesk_pop3.php script every 5 minutes. However, if you mail server is slow, that may be the reason it takes so long to get emails. For example I know from experience GoDaddy hosting is very slow in processing emails.

[gabberkopf]

Thank you very much for your explanation. Now i understand the difference.