POP3 Access

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Script URL:
Version of script: 2.4.1
Hosting company: yahoo
URL of phpinfo.php: not sure
URL of session_test.php: not sure
What terms did you try when SEARCHING for a solution: yahoo pop3

Write your message below:

Hi Klemen
I have read the help knowledgebase and documents and I just upgraded step by step to 2.4.1 and now have been trying to get the pop3 and smtp to work. I am on the yahoo platform and I read in their help section that with file permissions they don't allow them to be executable. I am wondering if this could be part of the issue.
They state:
Please note that you will not be able to change the file permissions of any of your files to make them executable. You can run your PHP scripts, which are indicated by the .php file extension, without making them executable.


I changed the permissions on the hesk_pop3.php to 775 but either way no luck. I have checked my settings and even added them to another ticket system to make sure they were working and correct. I was hoping you may have some knowledge working with yahoo issues or maybe something I am overlooking?


Saw this post viewtopic.php?f=13&t=4145
could be related?
*Looks like this was added in 2.4.1*

In my smtp log I get:
Resolving SMTP server domain "smtp.bizmail.yahoo.com"...
Connecting to host address "98.139.221.126" port 465..."


Thanks!
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Posts: 1
Joined: Mon Aug 20, 2012 2:28 pm

[Klemen]

I'm afraid I have no experience with Yahoo hosting.

What problems exactly are you having? Is HESK not sending mail (SMTP) or are you not able to convert emails into tickets with POP3 fetching?

Also, check with Yahoo if they require SSL or TLS for SMTP/POP3 and make sure you select "ON" in settings if they do. I'd say they require at least SSL, did you try that?

[page]

I'm afraid I have no experience with Yahoo hosting.

What problems exactly are you having? Is HESK not sending mail (SMTP) or are you not able to convert emails into tickets with POP3 fetching?

Also, check with Yahoo if they require SSL or TLS for SMTP/POP3 and make sure you select "ON" in settings if they do. I'd say they require at least SSL, did you try that?

Thanks Klemen! I have tried it ever which way, LOL but on your advice I researched the TLS aspect more with yahoo and changed the config to 587 w/o the ssl and tls and now for the first time it is saying "testing, this can take a while..." It has been like that for about 10 min, is that normal?

Result:Timed out and still couldn't get it

Thanks

[Klemen]

According to Yahoo help pages you should use

For SMTP (email sending):

Host: smtp.mail.yahoo.com
SSL: ON
TLS: OFF
Port: 465
Username: Your Yahoo! Mail email address (for example, jo.bloggs@yahoo.com)
Password: Your Yahoo! Mail password

Try this and let me know how it goes. If you get an error message, what does the SMTP log say (click the link that shows)?

After SMTP is working, we'll talk about POP3.

[kidrobot2k4]

I am having the similar issue.
I just upgrade to 2.4.1
I can't get SMTP to work with 1and1 sharhost mail
Outgoing Server (SMTP): smtp.1and1.com
SMTP port: 25 or 587
Outgoing server (SMTP) requires authentication (user name and password)
Optional: Secure SMTP encryption using TLS (using either port)

Can't make connection too!.

Other issue is with pop3 access.

how often does it fetch the email ?
when I do http://domain.com/inc/mail/hesk_pop3.php it fetch all mail in my mailbox and remvoe them too

[Klemen]

You will need to check with your host what exact requirements are for their SMTP - did you try turning SSL to ON?

As for POP3 - to fetch automatically, you will need to setup a Cron job. See POP3 setup instructions here:
http://www.hesk.com/knowledgebase/?article=65

If you don't want HESK to delete mail from server, open file "inc/mail/hesk_pop3.php" in a plain text editor and delete line

Code: Select all

$pop3->DeleteMessage($message);

[kidrobot2k4]

Thank you klemen.
I had make pop3 to fetch, but still can't get smtp to work.

I test port 25 with not ssl or tls both work on outlook 2010

i try gmail too, it doesn't work