Place The HelpDesk inside an exsisting web page

[tim4962]

Have the script Placed inside an existing web page and have it continue to function inside a frame.


Script URL: http://ldsfamilytube.com/helpdesk
Version of script:
Hosting company: PacificHost
URL of phpinfo.php: http://ldsfamilytube.com/info.php
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hi, I hope all is well. I just love the script and plan on purchasing once I find out how I can add it to an existing PHPMotion page, a program like YouTube. Now I installed the script and things went well.

What I like to do is have this fit inside my already insisting web site, sort of like fitting it inside a table in side a page. http://ldsfamilytube.com/page.php?page=5#faq This stuff is really picky, i tried a couple things and actually destroyed my database doing something I should of not been doing.

Now the problem is I enter the code through an admin control panel, there is section were I add the source code. I added the source code from index.php. The source code seems to be a place were you enter HTML code, but the script is mostly php. But what happens is it does not turn it into a help desk. I go to my FAQ page and see nothing but a mess, I see actual Code on the main FAQ page.

My thought there must be a way to do this. I did place a Contact form code in the page and it worked. Maybe there is no way to do this, I don't know, but I thought I would ask.

I thank you for your time and for all you do. I am doing all I can to make a difference in this world. That is what this web site is all about. If you can help great, if not, I understand. Thanks

God Bless,

Tim Thompson

[Klemen]

Unlike HTML PHP code cannot just be pasted anywhere and be expected to work, I'm afraid it just doesn't work like this. Without a lot of PHP and HTML knowledge I don't recommend messing with the PHP files themselves.

HESK was designed to be stand-alone, so instead of trying to fully integrate it I would recommend to:

1. Install HESK in a dedicated folder, such as "yourdomain.com/support"

2. Create a simple header for the help desk - place the HTML code into "header.txt". Any images in the header should have full URLs, so instead of "images/test.jpg" use "http://yourdomain.com/images/test.jpg"

3. Create a simple footer for the help desk - place the HTML code into "footer.txt"

4. To modify HESK colors you may need to modify HESK images (inside "img" folder) and/or CSS file (hesk_style_v24.css).

5. On your main website create a link to the help desk, just like you would link to any other page.


By doing it this way you ensure HESK will work correctly and be compatible with future updates. If you search the web for "Powered by help desk software HESK" you should find many examples of how people customized it using just the steps above and made it look great.


An alternative approach would be to create a new page of your website (just like you did any page) and use an iframe to show HESK.