PHPJunkyard support forum

Klemen
If your next update, is is possible to add the NAME of the person
submitting the ticket to the email generated?

Example
A new support ticket has been assigned to you. Ticket details:
Ticket subject: Tech Support
Name: JOHN
Tracking ID: P33-X85-xxxxx

I'm not sure who would find that useful, but I would

( I would have submitted this to the suggest new feature forum but I don't see
any posts there for a few years)

thanks
Vin

It should work in version 2.3, try using %%NAME%% in your email templates:
http://www.hesk.com/knowledgebase/?article=35

The feature suggestions forum is indeed still active and I regularly check it (although I usually don't reply there). In fact, version 2.4 beta has several features included that were suggested there.

Thanks Klemen, I just looked at the front page and it says last reply was in 2010.

Thanks again.

Oh, you mean the locked topic in this forum?

The features suggestions forum is actually here:
https://hesk.uservoice.com/forums/69851-general

I was referring to
viewtopic.php?f=13&t=1393

I never say the one you shared just now.

Anyway, you sure blow away OS Ticket.

Thanks for the great work. Going to send a donation soon.

Vin