Name in email

[vinman57]

Klemen
If your next update, is is possible to add the NAME of the person
submitting the ticket to the email generated?

Example
A new support ticket has been assigned to you. Ticket details:
Ticket subject: Tech Support
Name: JOHN
Tracking ID: P33-X85-xxxxx

I'm not sure who would find that useful, but I would

( I would have submitted this to the suggest new feature forum but I don't see
any posts there for a few years)

thanks
Vin

[Klemen]

It should work in version 2.3, try using %%NAME%% in your email templates:
http://www.hesk.com/knowledgebase/?article=35

The feature suggestions forum is indeed still active and I regularly check it (although I usually don't reply there). In fact, version 2.4 beta has several features included that were suggested there.

[vinman57]

Thanks Klemen, I just looked at the front page and it says last reply was in 2010.

Thanks again.

[Klemen]

Oh, you mean the locked topic in this forum?

The features suggestions forum is actually here:
https://hesk.uservoice.com/forums/69851-general

[vinman57]

I was referring to
viewtopic.php?f=13&t=1393

I never say the one you shared just now.

Anyway, you sure blow away OS Ticket.

Thanks for the great work. Going to send a donation soon.

Vin