CANNOT ACCESS Administraton panel with any access

[hatinghackers]

Script URL: n/a
Version of script:2.3
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: i have googled it with no resolution.

Write your message below:

i am not able to login to the hesk helpdesk as admin. (this is the only login)

i tried changing the password within phpMyAdmin using MD5 .. i get locked out and have to try every hour...
Is the ONLY option to delete the entire directory along with the database and start over?? Is this a common occurrence for hesk to be hacked?

BTW: this did nothing for me. = http://www.hesk.com/knowledgebase/?article=2

[Klemen]

Who told you to use a MD5 string in phpMyAdmin? It's not what HESK uses and by modifying the password in phpMyAdmin to a MD5 string you just messed whatever password was set and made it unusable.

Go back to phpMyAdmin and change password to

Code: Select all

499d74967b28a841c98bb4baaabaad699ff3c079

Then you should be able to login using your Username and this password: admin