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Change default priority from Low to High
Posted: Tue May 01, 2012 4:31 pm
by tycohen
I have a lot of customers who get upset when they see that by default their ticket has been set to a low priority setting, how can I change that to medium or high?
Ty
Re: Change default priority from Low to High
Posted: Wed May 02, 2012 7:53 am
by Klemen
Funny, because they are the ones who select priority when submitting a ticket.
The most elegant solution would be to simply hide priority from customers and just use it internally for your own convenience:
- login to admin panel
- go to Settings
- on the Help desk tab under "Features" set "Customer priority:" to "OFF"
- save changes