I have a lot of customers who get upset when they see that by default their ticket has been set to a low priority setting, how can I change that to medium or high?
Ty
Change default priority from Low to High
Moderator: mkoch227
Re: Change default priority from Low to High
Funny, because they are the ones who select priority when submitting a ticket.
The most elegant solution would be to simply hide priority from customers and just use it internally for your own convenience:
- login to admin panel
- go to Settings
- on the Help desk tab under "Features" set "Customer priority:" to "OFF"
- save changes
The most elegant solution would be to simply hide priority from customers and just use it internally for your own convenience:
- login to admin panel
- go to Settings
- on the Help desk tab under "Features" set "Customer priority:" to "OFF"
- save changes
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here 
You should follow me on Twitter here
Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools
You should follow me on Twitter hereHelp desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...
Also browse for php hosting companies, read php books, find php resources and use webmaster tools