locked out for 60 minutes?

[laterulus]

Script URL:
Version of script: the latest version
Hosting company: bluehost
URL of phpinfo.php:
URL of session_test.php:
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locked out

Write your message below:


I keep getting my admin account locked out for 60 minutes. This is not acceptable for me as I am the admin. So I need to know how to disable this functionality, or how to reset the session in the database.

thanks

[Klemen]

This means you are entering wrong passwords or ticket IDs.

Admin panel > Settings > "Help Desk" tab > Security

Login attempts limit:
Ban time (minutes):

Click the ? link to each of these settings to learn exactly what they do.