Tagging tickets

[Ed S.]

Explain tags and tagging tickets. Other than searching for them, are there any other parts of Hesk I can use this. This is one feature I haven't used yet and trying to find a use for it.

How do others use tags.

[vinman57]

I was looking for an answer for this too. Not sure what tagging a ticket means, other than to be able to search for it.

[Klemen]

That's the one and only use. It may not be useful for smaller help desks, but when you have thousands of tickets this becomes handy for marking some tickets as "special" to find them easier in the future.

[deserteagle369]

Yes, it's useful when there are thousand of tickets.

we use it to mark the ticket which already convert to kb article, so reduce the duplicate possibility.

eagle