Email notification works partially

[mingt]

Hi,

I really need some pointers on this one. With the email notification arrangement, I am seeing behaviors that I don't quite understand. For example,

1. When the user replies to a ticket, the staff gets the email.
2. When the staff replies to a ticket, the user gets the email.
3. When a new ticket is submitted, the users gets the email.

So all is good so far (that means my email settings are all good, right?)

Now,
1. When a staff is assigned a ticket, he doesn't get the email.
(I assigned myself a ticket and I didn't get the notification)

Why? Your help is greatly appreciated.

Thanks

[Klemen]

True, if you assign a ticket to yourself you won't get a notification because you already know you have a new ticket assigned (you just assigned it to yourself)!

However, if you assign the ticket to another staff member (other than yourself), that staff member WILL receive a notification. Likewise, if some other staff member assigns a ticket to you, you will receive a notification.

[mingt]

That makes sense. Thanks!