ticket.php displaying an "page cannot be dsipleyed"

[texmansru47]

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I have successfully installed the Hesk software (excellent installation procedures by the way). I can do everything so far (modified the admin.php, added users, categories, etc.). When we added our first ticket, and submitted it, we tried to view it from the page... that is when I got an IE error, stating that the "page could not be displayed" (here is the URL string listed: http://www.ftwitlx01.natcominc.com/help ... TBPJ44YZB6.

I get the following error: The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

It is like the ticket.php script is not functioning correctly for my build. I have checked in my hesk_setting.inc.php and my URL is correct (no trailing /). This error only occurs if I try to view my new ticket created or to view my ticket from teh main index.php page.

Any information would be helpful.

Thanks,

Tom

[Klemen]

Hi,

Something is wrong with your URL, I can't even open:
http://www.ftwitlx01.natcominc.com/

Regards

[texmansru47]

... and you shouldn't it is an intranet site only. The trouble effects:

the view ticket after submission
the view ticket from the main page

IT seems to fail on the query of the ticket from the ticket.php page call, But looking at the source, it looks fine.

Any suggestions?

[Klemen]

Not sure what it's wrong, but in my opinion it must be on the server side. If there is an error with the script it would throw a different kind of error, not this one...

[texmansru47]

Any ideas where to start looking? It is a Sun V60 Server running CentOS 4.X server.

[texmansru47]

CentOS Linux 4.0 Server, sorry about that.

[Klemen]

Hi,

Not sure as I am not a server guy

[texmansru47]

Figured it out. had a www. in front of my intranet page URL. Removed it and the display is work now. Still cannot get e-mail to work.