Custom field when replying to ticket ?
Posted: Tue Nov 15, 2011 12:24 am
Is it possible to add a custom field when replying to a ticket, our team would like to add how much time we spent for each ticket update.
Another neat feature would be to add the total hours spent at the top and in the dashboard view, that would be PHENOMENAL !!!!
Another neat feature would be to add the total hours spent at the top and in the dashboard view, that would be PHENOMENAL !!!!