PHPJunkyard support forum

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What terms did you try when SEARCHING for a solution: auto close

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I was wondering if there was a way to auto send an email to customer informing them their ticket has been closed.

Maybe I'm missing it somewhere.

When I close a ticket I want the help desk to auto send an email informing the customer their ticket has been closed.

HESK doesn't have such a feature at the moment, but will consider adding it to the next version.

You are welcome to post this (and other) ideas to the feature request forum:
https://hesk.uservoice.com/forums/69851-general