ticket assignment

[webguy78]

Title: HESK
Version: HESK 2.3

I have upgraded from HESK 2.2 to HESK 2.3 and now two of my users have been assigned the wrong tickets. Is there a way I can unassign all there tickets all at once?

[Klemen]

There is no tool for bulk assign/unassign in HESK I'm afraid.

If you know how to use phpMyAdmin and SQL you could try editing the database:

Code: Select all

UPDATE `hesk_tickets` SET `owner`='0' WHERE `owner` IN (13, 15) 

where "13" and "15" are ID number of the two staff members.

[webguy78]

So if I remove the techs from 13 and 15 then the tickets will be unassigned again

[Klemen]

If you are NOT familiar with phpMyAdmin and SQL then forget what I am writing and manually modify tickets from the HESK admin panel.

If you are familiar with the above, then:

Step #1:
in the database, find ID numbers of the two uses (in hesk_users)

Step #2:
use the code I provided to unassign all tickets from them, just replace "13" and "15" with the actual ID numbers of the two users that you got at step #1.

[webguy78]

Ok, I'll try the database fix. I definitely want to nominate that you add a unassign all my tickets for the next update.