PHPJunkyard support forum

Version of script: 2.3
Hosting company: Servint
What terms did you try when SEARCHING for a solution: changes urls, changes links, urls truncated
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I am running into a problem when creating links in KB Articles that refer back to the Ticket system (other URLs work just fine).

For instance, in an article I have the following message:
If you are unable to find your ticket, you may look it up by filling the required information here: Lookup Existing Ticket.

When I go to insert the link using the formatting bar, and I insert the full URL to that page, Hesk truncates the URL.

For example: If I enter: https://mywebsite.com/helpdesk/ticket.php
it truncates it to:
../ticket.php

and this link is broken. Instead of going to https://mywebsite.com/helpdesk/ticket.php, it points to https://mywebsite.com/ticket.php

How can I stop it from doing this?

Thanks.

Well I was finally able to get it to work by entering just "ticket.php" (the page name without any path) into the Link URL field.

But this is definitely a bug, that it truncates the full URL to "../ticket.php" when it needs to be "ticket.php" in order to work.

This must be a bug in the WYSIWYG Javascript interface (TinyMCE), will see if I can locate it and contact the developers.

Thanks Klemen!

Got it - in admin/manage_knowledgebase.php find and just below this code paste You need to do this twice in the file!

Save, upload, refresh in browser and problem should be fixed.

Thanks Klemen, worked perfect!