Problem: URLs being truncated & broken in Hesk KB Articles

[Lisaweb]

Version of script: 2.3
Hosting company: Servint
What terms did you try when SEARCHING for a solution: changes urls, changes links, urls truncated
Write your message below:

I am running into a problem when creating links in KB Articles that refer back to the Ticket system (other URLs work just fine).

For instance, in an article I have the following message:
If you are unable to find your ticket, you may look it up by filling the required information here: Lookup Existing Ticket.

When I go to insert the link using the formatting bar, and I insert the full URL to that page, Hesk truncates the URL.

For example: If I enter: https://mywebsite.com/helpdesk/ticket.php
it truncates it to:
../ticket.php

and this link is broken. Instead of going to https://mywebsite.com/helpdesk/ticket.php, it points to https://mywebsite.com/ticket.php

How can I stop it from doing this?

Thanks.

[Lisaweb]

Well I was finally able to get it to work by entering just "ticket.php" (the page name without any path) into the Link URL field.

But this is definitely a bug, that it truncates the full URL to "../ticket.php" when it needs to be "ticket.php" in order to work.

[Klemen]

This must be a bug in the WYSIWYG Javascript interface (TinyMCE), will see if I can locate it and contact the developers.

[Lisaweb]

Thanks Klemen!

[Klemen]

Got it - in admin/manage_knowledgebase.php find

Code: Select all

theme : "advanced",

and just below this code paste

Code: Select all

convert_urls : false, 

You need to do this twice in the file!

Save, upload, refresh in browser and problem should be fixed.

[Lisaweb]

Thanks Klemen, worked perfect!