Can't restrict permissions of technician user

[Nathanoj]

Script URL: http://ambitechstrous.com/3oO1ietan/hesk
Version of script: 2.3 (just downloaded and installed 2 days ago)
Hosting company: 1and1
URL of phpinfo.php: http://ambitechstrous.com/3oO1ietan/hes ... yardfiles/
URL of session_test.php: http://ambitechstrous.com/3oO1ietan/hes ... yardfiles/
What terms did you try when SEARCHING for a solution:
user permission
restrict user

Write your message below:

Thanks so much for writing HESK. It's a great product! I searched dozens of other help desk software solutions, and your stood out among the best of the best.

Just so you know...
I have read the "READ THIS BEFORE POSTING" post
I have checked all the HESK Knowledgebase files
I have looked through the existing phpjunkyard Hesk forums using several search strings and even trying to just find it with my own eyes

This is important enough to me, I would be willing to purchase the site license for this software if you would help me with this one question.

Here is my problem: I want to have a tech who only has these permissions: can_view_tickets,can_reply_tickets,can_assign_self,can_view_unassigned

But, right now, that tech has permission to assign category, technician and priority.

I have ensured to restrict his permissions when creating his profile.
I have checked the settings page for a way to ensure this is restricted.
I have tried deleting and re-adding tickets
I have tried deleting and re-adding users
I have tried looking through every one of the backend MySQL tables through PhpMyadmin
I have tried Googling a solution on the PHP side (I'm not very knowledgable about PHP though)

Thanks so much for your time,
Jon

[Klemen]

Hello,

I tested myself and to answer your questions:

1. assign technician works for me like it should - the user has only ability to assign a ticket to himself/herself.

2. assign a category - this indeed was a bug, this permissions wasn't checked properly. Please download Hesk again and just upload these two updated files:
admin/admin_ticket.php
admin/move_category.php

3. Change priority: currently there is no option in Hesk to disallow a technician to change ticket priority (all staff members can do that), but will add it to the future version.

[Nathanoj]

Thanks so much! Now my technicians can't assign it to other technicians and can't change the category I give it.

Whatever you did seemed to do the trick!

[Nathanoj]

P.S. As promised, I just purchased a site license. Thanks again!