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SOLVED - don't receiving new ticket mail
Posted: Wed Sep 21, 2011 8:30 am
by lupolo
What could be the problem that i don't receiving a mail that a customer has submit a ticket, on a catogory where i also belong to?
The customer is getting is conformation email well, and also i recieve wenn a customer submits a reply on a ticket.
Re: don't receiving new ticket mail
Posted: Wed Sep 21, 2011 8:45 am
by Klemen
If customers get email then email sending is working - yours must get lost on your server/spam filter. Check inside your SPAM folder and add your "noreply" email address to your spam filter whitelist.
Re: don't receiving new ticket mail
Posted: Wed Sep 21, 2011 8:55 am
by lupolo
Klemen wrote:If customers get email then email sending is working - yours must get lost on your server/spam filter. Check inside your SPAM folder and add your "noreply" email address to your spam filter whitelist.
I will receive a message that there is spam maild to me, and that i can unlock it, but will check it.
My profile setting are alright.