What could be the problem that i don't receiving a mail that a customer has submit a ticket, on a catogory where i also belong to?
The customer is getting is conformation email well, and also i recieve wenn a customer submits a reply on a ticket.
SOLVED - don't receiving new ticket mail
Moderator: mkoch227
SOLVED - don't receiving new ticket mail
Last edited by lupolo on Thu Sep 22, 2011 1:18 pm, edited 1 time in total.
Re: don't receiving new ticket mail
If customers get email then email sending is working - yours must get lost on your server/spam filter. Check inside your SPAM folder and add your "noreply" email address to your spam filter whitelist.
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Re: don't receiving new ticket mail
I will receive a message that there is spam maild to me, and that i can unlock it, but will check it.Klemen wrote:If customers get email then email sending is working - yours must get lost on your server/spam filter. Check inside your SPAM folder and add your "noreply" email address to your spam filter whitelist.
My profile setting are alright.