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Object module
Posted: Mon Sep 19, 2011 1:33 pm
by Zeepblok
Hi,
I was wondering is there a HESK module that allows me to save objects (like my pc's and display's ) and is it possible to link those items to the ticket system ?
Re: Object module
Posted: Mon Sep 19, 2011 6:26 pm
by Klemen
I'm nto sure what you are trying to achieve? Please post a real-life example.
Re: Object module
Posted: Tue Sep 20, 2011 7:10 am
by Zeepblok
What I meant is this:
I want to keep record of every computer we have here. and if I make a new ticket I want to be able to select the computer as object that belongs to the ticket.
That way I can see how many time pc001 breaks down and with what problems
Re: Object module
Posted: Tue Sep 20, 2011 9:15 am
by Klemen
You could use custom fields - in the settings create a new select box and enter all available items in "Options"
Re: Object module
Posted: Tue Sep 20, 2011 11:27 am
by Zeepblok
Close one. i think i need to be a bit more specific.
I want to be able to choose from my pc's. every pc object needs to have his own database entry with hardware/os/owner/location etc.
A custom field doenst have those values.
Re: Object module
Posted: Tue Sep 20, 2011 11:47 am
by Klemen
Ah, I understand now. Unfortunately there is no such feature to accommodate you in HESK so you would need to have it custom-coded (try
www.vworker.com).