How to create articles in the Knowledge base [Solved]
Posted: Fri May 13, 2011 8:05 pm
I have Hesk 2.2 installed and running perfectly. (it's my second install: so fast & easy!)
I've read the readme file, searched Hesk KB and this forum...
My question is pretty simple enough I guess : I can't find anywhere in Hesk the page or the link to create KB articles! Where in Hesk must I go to create and manage KB articles?
**EDIT**
Solution : Hesk loads so fast I didn't noticed the button "Knowledgebase" in my Control panel... and when I disactivated the Knowledgebase, I never saw the difference!
The Knowledgebase button will disappear when Knowledgebase is turned "OFF" and come back when turned "ON" in the Control Panel's Settings.
Still, I couldn't find that info in Hesk's KB
Thanks!
Sam
I've read the readme file, searched Hesk KB and this forum...
My question is pretty simple enough I guess : I can't find anywhere in Hesk the page or the link to create KB articles! Where in Hesk must I go to create and manage KB articles?
**EDIT**
Solution : Hesk loads so fast I didn't noticed the button "Knowledgebase" in my Control panel... and when I disactivated the Knowledgebase, I never saw the difference!
The Knowledgebase button will disappear when Knowledgebase is turned "OFF" and come back when turned "ON" in the Control Panel's Settings.
Still, I couldn't find that info in Hesk's KB
Thanks!
Sam