How to create articles in the Knowledge base [Solved]

Helpdesk for my helpdesk software

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Sam
Posts: 1
Joined: Fri May 13, 2011 7:57 pm

How to create articles in the Knowledge base [Solved]

Post by Sam »

I have Hesk 2.2 installed and running perfectly. (it's my second install: so fast & easy!)
I've read the readme file, searched Hesk KB and this forum...

My question is pretty simple enough I guess : I can't find anywhere in Hesk the page or the link to create KB articles! Where in Hesk must I go to create and manage KB articles?

**EDIT**
Solution : Hesk loads so fast I didn't noticed the button "Knowledgebase" in my Control panel... and when I disactivated the Knowledgebase, I never saw the difference!

The Knowledgebase button will disappear when Knowledgebase is turned "OFF" and come back when turned "ON" in the Control Panel's Settings.

Still, I couldn't find that info in Hesk's KB :D


Thanks!
Sam
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