Ticket category on email?

[dabitz]

How can I get the ticket category within the email subject? Is there a field for category? %%CATEGORY%%

That way, the person in charge for that section will follow up with the ticket, if that is not my section, I would just ignore.

[Klemen]

Hi,

No, %%CATEGORY%% won't work, but I will probably add this to the next release.

E-mails are only sent to administrators and users who are in charge of that category.

Regards

[Dabitz]

That makes sense, then there is no need to have the category on the email. Thanks so much.

[Guest]

But i just can't understand it...