PHPJunkyard support forum

Hi guys!

I have Hesk 2.2 and everything is running smoothly. Thanks so much for creating such a wonderful project!

I've searched google and also this board on how to extend the maxlength of the subject when I'm creating a knowledgebase article. Mine keeps truncating and I need it to be able to accommodate more text.

I've tried setting the maxlength to a couple of files (knowledgebase, manage_knowledgebase) but to no avail. I'm not sure if I'm missing something here. Can someone please point me to the right direction?

It probably gets truncated in the database. You will need to edit the MySQL database (for example using phpMyAdmin) and changing filed "subject" in table "hesk_tickets" to accept more than 70 chars (from VARCHAR 70 to VARCHAR 255).