Category Repurpose and Auto assign?

[vacs79]

Hi,

I would like to repurpose the categorys section and use it for the different companys I manage.

Can anyone advise on how to remove the categorys section from the submit a ticket page, my attempts have not been sucsessful, usually resulting in 'please enter a category'.

I just want it to default to the defualt which i have as unassigned.

Also whilst im here something i would like to be able to do is to auto assign a category (in my case it will be a company) depending on the email address domain. I have the email pipeing installed (and works perfectly!) advice on this too would be great.

Im fairly good at reading code and get the gist of what is going on, but im no coding expert.

Hope someone can help.

Thanks in advance.

[vacs79]

Hi,

Anyone following this, I have managed to make the changes to produce the effect required. its not an elegant solution but it works. I have hard coded the look ups in the PHP script, a better solution would be to use a DB look up but that will take extra time to code... maybe this could be included in a future release?

The code I have used to make these changes can be posed here if anyone is interested.

Thanks,

Daniel