REQUEST - Search Saved Contacts
Posted: Mon Apr 04, 2011 3:39 pm
Hey Fellas,
We run a call center here with multiple clients. I want to be able to have the techs search for a contact that has already been entered. I know this can be done via the home -> search interface but it'd be nice to have it searchable when you click new ticket and have it populated automatically. I searched thru the forums and did not see this so I am unsure if it has already been done or not.
Thanks,
Collin
We run a call center here with multiple clients. I want to be able to have the techs search for a contact that has already been entered. I know this can be done via the home -> search interface but it'd be nice to have it searchable when you click new ticket and have it populated automatically. I searched thru the forums and did not see this so I am unsure if it has already been done or not.
Thanks,
Collin