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REQUEST - Search Saved Contacts

Posted: Mon Apr 04, 2011 3:39 pm
by JuggalotusHeat
Hey Fellas,

We run a call center here with multiple clients. I want to be able to have the techs search for a contact that has already been entered. I know this can be done via the home -> search interface but it'd be nice to have it searchable when you click new ticket and have it populated automatically. I searched thru the forums and did not see this so I am unsure if it has already been done or not.

Thanks,
Collin

Re: REQUEST - Search Saved Contacts

Posted: Mon Apr 04, 2011 5:33 pm
by Klemen
Not available with Hesk at the moment, no.

Re: REQUEST - Search Saved Contacts

Posted: Mon Apr 04, 2011 7:02 pm
by JuggalotusHeat
ouch...Is there anyone/anywhere that could integrate something like that?