Email notification when staff updates ticket

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raulito
Posts: 1
Joined: Thu Mar 17, 2011 5:01 pm

Email notification when staff updates ticket

Post by raulito »

Hi new to Hesk and love it.
I couldnt find it when doing a search in the forums but how do I set it up to receive an email notification when a staff updates a ticket or closes it? I know right now i get notifications when the clients opens and responds to a ticket but not when staff does.

Thanks!
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