Email to Mobile devices and Mobile CSS stylesheet issues

[Tech NO Babble]

Script URL: http://www.technobabble.us/client-access/help-desk
Version of script: 2.2
Hosting company: Tech NO Babble Technology and Marketing Solutions
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Mobile CSS and I don't remember the others I used, sorry

Write your message below:

I have received complaints from my clients that the email sent out is too hard to used on a mobile device. It seems that the link text is broken and if you click the link you end up at the "enter your ticket number" page. At this point the client most likely doesn't know what that number is.

And another complaint mobile users have is that it is not easy to use the help desk from their phones. I tried to add a CSS sheet and link on the header.inc.php page, but I do not see any changes that I have made to the stylesheet when viewing an android phone.

Thanks,

Alex Molitor
Tech NO Babble
Technology and Marketing Solutions

[Klemen]

Hesk wasn't designed with Mobile phones in mind, but the next major release probably will be. Until then...

E-mails are sent out as plain text so if the links don't work the software on the mobile phone isn't displaying them correctly. You can try modifying your e-mail templates, maybe add something like this below the standard (plain text) link:

Code: Select all

Mobile phone users <a href="%%TRACK_URL%%">CLICK HERE TO VIEW THE TICKET</a>

To see changes from the Android phone try clearing the browser cache (temporary files).

[Tech NO Babble]

Thanks Klemen!

Will try what you suggested.

Do you have a timeline for the next release?

Thanks,

Alex

[Klemen]

Next version (2.3) will be ready soon (can't give a better estimate). However, this release will not be mobile-friendly yet, this is planned for the next major update (when Hesk comes to version 3.0). When that will happen I don't know yet, the development is still in very early stages.