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Still can't use attachments even after reading thread

Posted: Mon Feb 07, 2011 12:38 pm
by reggiep
Hi All, I am running HESK 2.2 and as everyone already knows it is a brilliant tool.
Anyway a user of mine tried to upload an attachment and pointed out that it failed. I had never tried before but noticed the problem myself. I went to this thread viewtopic.php?f=13&t=2604 but the problem is it tells me in point 4. copy the given path and enter it exactly as displayed to your Hesk Settings. I can't find the place to put this in hesk 2.2?

Am I missing something?

thanks

Re: Still can't use attachments even after reading thread

Posted: Wed Feb 16, 2011 12:44 pm
by Klemen
Sorry for the late reply, I was out of the country.

The path belongs into the "system/root path" field. You will also need to:
- make sure that folder is writable by php
- make sure your PHP has file uploads enabled
- check file upload limits in your php cofiguration (maximum file size for example)

Re: Still can't use attachments even after reading thread

Posted: Wed Feb 16, 2011 1:48 pm
by reggiep
Thanks Klemen,
It was the system/root path that I had set incorrectly.

Love your work. :mrgreen: