Reports - OPEN & CLOSED Tickets

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dbethea
Posts: 10
Joined: Tue Sep 23, 2008 7:59 am

Reports - OPEN & CLOSED Tickets

Post by dbethea »

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When running the reports, I have the option to view tickets "per day", "per month", "per user", or "per category". This is cool, but is there a way to configure the code to allow me to see the "OPEN & RESOLVED" tickets under "per user" and "per category" just like it is displayed under "per day" and "per month"?
Klemen
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Joined: Fri Feb 11, 2005 4:04 pm

Re: Reports - OPEN & CLOSED Tickets

Post by Klemen »

I won't give any promises, but this *might* be available in the next version.
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dbethea
Posts: 10
Joined: Tue Sep 23, 2008 7:59 am

Re: Reports - OPEN & CLOSED Tickets

Post by dbethea »

Cool... I will not hold you to it, but I will look forward to it... lol :D
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: Reports - OPEN & CLOSED Tickets

Post by Klemen »

Tip: consider suggesting features here so I can better track them and allow others to vote on ideas:
https://hesk.uservoice.com/forums/69851-general
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
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