Problem at step 4

[Xhaf]

Script URL:
Version of script: 2.2
Hosting company: Internal webserver
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: "403" and "step 4"

Write your message below:

I'm trying to set up Hesk on my own webserver but it doesn't work. I've done it once before on One.com and it worked fine, so I know how it's supposed to happen.

What happens is that first of all it's a Windows server (IIS), so the part with permissions didn't really work, then when I'm at step 4 and I try to go to www.[domain]/helpdesk/install/ it just shows an "HTTP 403" error and a message in Swedish saying something like
"This website refused to show this page. Most common reason: you have to log in on this website"
While it's true that you need to log in to get access, the computers are using a proxy which bypasses the login.

Any suggestions what might be the cause of this?

[Klemen]

It's probably either a file access permission problem (script not able to write to the settings file) or an error with MySQL connection (do you have MySQL functions enabled in your PHP?).

You will need to check server error logs for details, because the 403 is just a generic error message that doesn't say much.