Ticket Reply Carbon Copies

Helpdesk for my helpdesk software

Moderator: mkoch227

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morsedesign
Posts: 15
Joined: Thu Jan 07, 2010 8:50 pm

Ticket Reply Carbon Copies

Post by morsedesign »

Script URL: http://www.morseassoc.net/support
Version of script: 2.2
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
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Is there a way to make sure if you have multiple customer emails on one ticket that when one replies to it the other person is copied on the reply?
Shawn Morse | Morse Associates, LLC
Lead Designer/Programmer
Klemen
Site Admin
Posts: 10143
Joined: Fri Feb 11, 2005 4:04 pm

Re: Ticket Reply Carbon Copies

Post by Klemen »

Hesk was never designed to support multiple customer e-mails in one ticket, so while such customizations may be possible they are unfortunately out of the scope of my free support here.
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morsedesign
Posts: 15
Joined: Thu Jan 07, 2010 8:50 pm

Re: Ticket Reply Carbon Copies

Post by morsedesign »

Thanks anyway Klemen. Always good to ask.
Shawn Morse | Morse Associates, LLC
Lead Designer/Programmer
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