Hiding a customized field from end user eyes

[huogas]

Hello

Is it possible to hide a (one or many) customized field(s) from the end users ?

Thanks

Gaston

[Klemen]

Open ticket.php in notepad and find

Code: Select all

$v['use'] && $v['place']==0

and change it to

Code: Select all

$v['use'] && $v['place']==0 && !in_array($k,array('custom1','custom2','custom3'))

Similarly change

Code: Select all

$v['use'] && $v['place']

to

Code: Select all

$v['use'] && $v['place'] && !in_array($k,array('custom1','custom2','custom3'))

This should hide the first, second and third custom field from the customer. You can change the list by modifying 'custom1', 'custom2','custom3'.

[huogas]

Hello

Doesn't seem to make it.
Just to make sure, the targeted page was the one used by a end user to submit a ticket (submit_ticket.php).

"http://domain.com/hesk/index.php?a=add&language=English"

Gaston

[Klemen]

Wait, you don't even want the customer to enter anything in custom fields when submitting a ticket?

Or do you want the customer to enter the details but not be able to see them afterwards?

[huogas]

I want to be able to mark some custom fields as "internal". I mean that those fields won't appears in any client pages, essentially the page used to submit a new ticket and the page used to see the status of a request. "Not internal" (or public) fields would be accessible on these pages.

Sorry if I was not clear.

Gaston

[Klemen]

Try modifying the same code in the index.php - so you have that code modified in both index.php and ticket.php

[huogas]

What was doing the modification in index.php ?

Gaston

[Klemen]

Should be the same code in both files (the code I posted few replies back).

In index.php it will hide the fields from the "submit a ticket" form and in ticket.php it will hide the fields when the customer is looking at the ticket.

[huogas]

That works perfectly . Don't you think it should become a feature (a custom field being marked as hidden ?

Thanks

Gaston

[Klemen]

Already added on my "to do" list for version 2.3

[manny]

Hi,

I have followed the above directions but can't seem to get it to work. After I apply the changes to both index.php and ticket.php, I get a white page? Any ideas why?

Here is what I inputted.

if ($v['use'] && $v['place']==0 && !in_array($k,array('custom3'))

if ($v['use'] && $v['place'] && !in_array($k,array('custom3'))

[Klemen]

You get an error probably because you have PHP syntax error in the edited files. Try enabling debug mode in admin panel and see if you get any error messages then.

Also note that 'custom3' should be changed to the custom field number you wish to hide.

[AKNL]

I need this function too...only thing left is to edit it outside of the post itself...like in the main admin somehwere.
Dont need to click like 4 times before i can edit the field.