Create a ticket within the Admin Panel /Assign to Me

[lupolo]

Hello,

1.
wenn i create a tickit within the admin pannel, and select notify the customer also, i tink it will send it to the supporters instead of the customer?!

And where is the mail command for this command, can find in in this php file.

2.
is it possible that the option Assign to Me option wenn replying op a ticket is standard Not selected, maybe a option in the settings ..

[Klemen]

1. all the mail() commands are in the admin_submit_ticket.php file. Note that it will only send e-mail to owner if you are assigning it to someone else (not yourself). The customer will always be notified if you select so.

2. change

Code: Select all

name="assign_self" value="1" checked="checked"

to

Code: Select all

name="assign_self" value="1"

in admin_ticket.php