some problems with Hesk21

[prokiros]

Script URL:
Version of script: HESK 2.1
Hosting company: Testing (MyPC - Localhost - Windows 7)
URL of phpinfo.php: Locally on PC
URL of session_test.php:Locally on PC
What terms did you try when SEARCHING for a solution:
Browse post with problems that look like the one that i have

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Hi everyone, this is my first post on this exciting forum and hope to learn a lot.

Well, recently install Xampp on my PC (Windows 7) and everything look as it work without problems. Then Hesk21 was installed and configured (English Language) and work fine for two days. After that the spanish translation was installing and then, some of the options appears not to work as expected.

This are some of the symptoms that were experienced after spanish translation were added; when I try to add a new ticket it gos to endless wait it does not open form as it did before. The administrator account loss the password and can loggin as administrator.

What i did to solve this problems... Get into this forum, as a guest, and look for solutions to the problems found... viewtopic.php?t=3121

The things related to php_myspl.dll extension does not work for me and follow the instructions but it does not work... (maybe as a newb did some thing incorrecltly) - any way I'm stuck for now.

Any hint to deal with this issue will be greatly appreciated.

[Klemen]

Installing a language pack doesn't have anything to do with MySQL so this shouldn't be a problem.

1. Try manually opening file "hesk_settings.inc.php" in Notepad and change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

While you're inside also check further down under /* Database settings */ and double-check that your database settings are correct.

Save changes and see if you get any error messages now.

2. Does the session_test file work on your server? When you go to page 2 it should say that the test variable is set to TRUE. Does it?

3. Check your apache and php error logs for additional info about the issue.

4. Try installing a clean version of Hesk into a different (test) folder. Does it work there?

[prokiros]

Hi:
I did the manual change on hesk setting file and change to $hesk_settings['debug_mode']=1; then restar both apache and sql server. When load hesk again 1 ticket was entered into the database without problem. When try to add a second ticket the system enter into an endless wait (does not display the new ticket form). After a minute, I depress the option to view tickets and could get access to the ticket previously entered. Also I could enter a new message to the tickets and save the changes without problems.

Then, I try to get access to the administrative section but again the system goes into an endless wait.

Have no Idea of what is happening.

---
NO ERROR were received in any of the options.
---

When run sesion_test.php get the following
In Page 1

Session started successfully!
CLICK HERE FOR PAGE 2

in Page 2

$_SESSION['test'] is set to: TRUE

---

Thank for help me dealing with this issues..

[prokiros]

Hi again:

I was doing some test and follow some hint found on the web. These are first the use of 127.0.0.1 instead of localhost and disable the IPv6. None of then work for me. Notice that after reseting the servers (apache, sql) system works for a while, then only the option that show the tickets keep working perfectly. The Admin option and the option to add new tickets does not display results neither error.

--->Just to keep this thread updated.

Still waiting for your response... Thanks in advanced.

[Klemen]

If the script doesn't return any errors then it most likely is a PHP - MySQL (or server) communication error. Why is this happening - I can't say.

Did you check your apache logs?

[prokiros]

some issue are related to this kind of problem with windows 7. Follow instructions to remove: ::1 Localhost on the hosts file.

After test, the same problem arrive again. So, I think that the problem will be related to this new OS. Will test Ubuntu, XP and Server2003 to watch how system work on all of then..

Thanks for your advise. Anyway, any other suggestion will be much appreciated.

[Klemen]

I'm using it on Win 7 without any problem, but it's true I use WAMP and not Xampp.