Automatic reply mail

fahri · Post by **fahri** » Fri Nov 13, 2009 3:57 pm

Receives customers an automatic reply mail, when they open a new ticket in HESK?

Please help.

Raven · Post by **Raven** » Sat Nov 14, 2009 12:41 am

Hi, just to clarify what your asking. Do you mean you would like customers to receive an email once a member of staff has replied to their ticket? If so then I think you will find HESK already does this... doesn't it....?

fahri · Post by **fahri** » Mon Nov 16, 2009 8:24 am

No I didn't mean that.
If a customer opens a new ticket on the website, then he gets a new ticket ID. But I want to know, if the customer sends an e-mail to me to open a new ticket. Is this possible with HESK?

Post by **Klemen** » Mon Nov 16, 2009 11:34 am

That's called "email piping" and is currently not supported by HESK.

brek · Post by **brek** » Tue Mar 23, 2010 10:18 am

yep, this future will be very nice. I also looking this how to integrate in helpdesk. Any futures? Any modules?