Screenshot in KB Answers

tb1254 · Post by **tb1254** » Thu Nov 12, 2009 10:33 am

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All when adding articles to the KB. How can I include screenshots, without using them in an attachment? i.e. Live on the html page?

Thanks

TB

Raven · Post by **Raven** » Thu Nov 12, 2009 11:22 am

I have found that the best way for me is to make a template in something like Dreamweaver which I use as a basis for every KB article. Once finished simply copy the HTML minus the <head> and <body> tags to your new article within HESK.

Don't forget to select the This is HTML code (I will enter valid (X)HTML code) option before pasting your code.

If however the above is too much and all you need is the odd image then maybe this will help: http://www.w3schools.com/tags/tag_IMG.asp

You can use <br /> to move down a line too.

So as an example KB you could have:

Code: Select all

<h1>My KB Title</h1>
Question:<br />
How do I do whatever?<br />
<br />
Answer:<br />
Take a look at the following image:<br />
<br />
<img src="screenshot.jpg" /><br />

Hope the above helps

tb1254 · Post by **tb1254** » Thu Nov 12, 2009 12:48 pm

Thanks,

I'll have a crack at that later.

TB

Raven · Post by **Raven** » Thu Nov 12, 2009 1:22 pm

I have been thinking of adding a third section to the KB text area so that users can have the default text or html views but also have something simlar to how this forum works with the bold, italic and underline buttons - maybe also have buttons for the <h1>, <h2> and <h3> html tags too.

Would make editing/adding new articles far easier - What do you think, good idea?

**EDIT**
Just a thought but it would be cool to be able to click an 'image' button and have this allow the support user to attach any image simlar to file attachments but create a thumbnail of the image using php's GDLib which is clickable showing the full image - no idea how to do it tho lol! What do you think, poss feature for HESK 2.x?