Session Expired when trying to logon to Hesk

Helpdesk for my helpdesk software

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mikecloudsdale
Posts: 5
Joined: Thu Feb 14, 2008 9:52 am

Session Expired when trying to logon to Hesk

Post by mikecloudsdale »

Script URL: http://moodle.richardchalloner.com/icthelp
Version of script: 2.0
Hosting company: hosted internally
URL of phpinfo.php: http://moodle.richardchalloner.com/phpinfo.php
URL of session_test.php: http://moodle.richardchalloner.com/session_test.php
What terms did you try when SEARCHING for a solution:
I tried searching for "resolving php session expired" and "resolving php session error" neither seemed to show anything helpful.

I've also search this forum and again, several references to using session_test and phpinfo but I couldn't see anything with anything to try to resolve the problem.

Write your message below:
So, apologies if this has been answered, but as of this morning we cannot logon to Hesk with any of our admin accounts, they all say the session has timed out.

All was working fine on Friday so not sure what has happened.

Grateful for any advice you can offer.
Mike Cloudsdale
mikecloudsdale
Posts: 5
Joined: Thu Feb 14, 2008 9:52 am

RESOLVED Session Expired

Post by mikecloudsdale »

Turned out our Deputy Head incharge of ICT had tried installing some podcasting software on our server, and in trying to get that to work he had enabled auto sessions.

We changed the "session.auto_start" back to 0 and it is all working again.

Thanks for looking.
Mike Cloudsdale
Raven
Posts: 172
Joined: Sat Jun 20, 2009 12:39 am

Post by Raven »

Ahh a manager with the power to alter the php.ini - maybe not a real good idea lol

Glad you got things sorted out :)
Raven
Posts: 172
Joined: Sat Jun 20, 2009 12:39 am

Post by Raven »

Hi mikecloudsdale, could you advise what software you are using for your 'IT Facility Booking' system? Looks like something I could use for another project of mine tis all :)

Cheers

**EDIT**
Nevermind I found it: http://mrbs.sourceforge.net/ ;)
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