Script URL:http://princemgeorge.com/hesk
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URL of phpinfo.php:
URL of session_test.php:
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how can i Creat a ticket for the Customer in admin. and on the ticket it will say "Last replier: me (helpdesk)". Once i creat the ticket, a email will be send to the customer.
http://www.princemgeorge.com/hesk/index.php?a=add
If you were to look at the link above you will see "Category: " how do i remove that.
thank you
P.M.G
Creating a ticket for the Customer
Moderator: mkoch227
The creation of tickets in Admin for the customer can't be done... Only way I can think would be to just use the front end that the customer would normally use and fill a ticket in for them. However, you would need to put their email address in or they wont get any notifications in the future. Only problem would be that it would show like the customer just created the ticket and not you....
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kinggeorge3287
- Posts: 19
- Joined: Mon Sep 29, 2008 4:28 am
Ya, thats want i been boing
Hey,Raven wrote:The creation of tickets in Admin for the customer can't be done... Only way I can think would be to just use the front end that the customer would normally use and fill a ticket in for them. However, you would need to put their email address in or they wont get any notifications in the future. Only problem would be that it would show like the customer just created the ticket and not you....
thank you for the replay. like you said, thats what i been doing so far. i tought there was a another way.
thank you for the replay.
i solved my other problem.
