Corrupt Attachments

Leander · Post by **Leander** » Wed Jun 10, 2009 10:27 am

Script URL: http://www.aviapartner.info/claims
Version of script: 2.0
Hosting company: JSK Hosting
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution: Corrupt Attachments

Write your message below:

I currently updated from 0.94.1 to 2.0, but now all my attachments are corrupt, this means i can open them, but they are all empty or word is showing a message that the files are corrupt.

Please help me...

Kind regards,

Leander

Post by **Klemen** » Wed Jun 10, 2009 2:38 pm

Try this:

1. get http://www.phpjunkyard.com/extras/update_att.zip
2. upload update_att.php to your server into your Hesk folder (make backup first)
3. open update_att.php in browser
4. delete update_att.php from server

See if that helps.

Leander · Post by **Leander** » Tue Jun 16, 2009 11:38 am

That tool removed all my links to the attachments

I can't see the links to the attachments now in tickets.
Please help.

Post by **Klemen** » Tue Jun 16, 2009 1:26 pm

I'm not sure what's wrong as it's hard to guess without knowing anything about your server, but I would recommend that you delete Hesk, install your 0.94.1 backup and do the upgrade to 2.0 again.

Leander · Post by **Leander** » Wed Jun 17, 2009 6:54 am

Is it also possible to just restore a mysql dunp file of the hesk table?

Kind regards,

Leander

Post by **Klemen** » Wed Jun 17, 2009 12:54 pm

That would work too but you're back to the previous problem.