PHPJunkyard support forum

Version of script: 092
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It would be nice if there was a way to see a difference in brand new tickets in the OPEN TICKETS list verses, tickets that are still open but being worked on. Maybe 3 status'. New, Open, Resolved. Maybe status' can be configurable.

Hi,

I already have this on my to-do list, but unfortunately I can't give any guarantees about when it will be available.

Regards,

I do hope to see this feature.. this would be a good replacement for the "assign" feature.. just something to let everyone know which issues are being worked on.

Thanks!

These statuses are currently built into the next version (still not released):

New
Replied
Waiting reply (from customer or staff respectively)
Closed