Status: New, Open, Resolved

EnjoyRC · Post by **EnjoyRC** » Fri Jul 01, 2005 7:08 pm

Version of script: 092
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It would be nice if there was a way to see a difference in brand new tickets in the OPEN TICKETS list verses, tickets that are still open but being worked on. Maybe 3 status'. New, Open, Resolved. Maybe status' can be configurable.

Post by **Klemen** » Fri Jul 01, 2005 11:43 pm

Hi,

I already have this on my to-do list, but unfortunately I can't give any guarantees about when it will be available.

Regards,

Sandi3d · Post by **Sandi3d** » Wed Dec 13, 2006 9:09 pm

I do hope to see this feature.. this would be a good replacement for the "assign" feature.. just something to let everyone know which issues are being worked on.

Thanks!

Post by **Klemen** » Tue Dec 19, 2006 6:18 pm

These statuses are currently built into the next version (still not released):

New
Replied
Waiting reply (from customer or staff respectively)
Closed