displaying custom fields based on category selected

[Ducky77ar]

Script URL:
Version of script: 2.0
Hosting company:
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

Write your message below:

Hi everyone,
AWESOME script ! i've been looking for something like this for a long time! I just installed it and im doing some modifications to fit what my website needs, if everything works fine (AKA if i dont mess it up!) i'll post the different changes i made.
I'm actually really new with PHP, but im trying to learn and use logic in order to get most of what i need to change
let's go to the question:
I need the index.php?a=add to display my custom fields based on the category i have selected, like if i choose category "Sales", to display custom fields before comments, if i choose category "Support" to display the custom fields after comments...
i think there's a way to get this done by using javascript reload(form) but im not sure how to get this done
any suggestions?
Thanks a lot!

[Klemen]

I'm afraid this would require quite some work and is out of the scope of my support here.

[CornMaster]

I've created a hacky solution that should work provided you only have a few custom fields you need to display. It relies on another hack I did to provide only a single Problem Type (Category) from a URL parameter. I haven't quite finished it off, but I do have it working.

I realize this is an old post, but I thought I'd post my solution anyway. I'll be back shortly with the modifications.

Edit 1: As promised: http://wiki.cornempire.net/doku.php?id=hesk:start

This currently only modifies the Add Ticket screen, and not the View ticket or Admin views. I'll probably leave the admin view alone, since if you move a ticket, you may need to see/modify all of the custom fields. But I will try and set up the view ticket display to hide the category ids and the unneeded custom fields. Be back soon with an update.

Edit 2: The view ticket modification was pretty straight forward, so I've made that and written it up too. If you want to take a look at the modifications in action, take a look at http://helpdesk.cornempire.net The Moodle Hosting category is the one with special fields. You can play around without actually submitting a ticket.

If you have any comments about the modification, please make a comment on my blog post on Hesk: http://www.cornempire.net/2009/12/06/he ... ancements/

Hope this doesn't come off as an advertisement...I don't have a forum, so it is the best place to send comments.

[ramon.cutanda]

Thanks a zillion!!!

The only thing is that category 1 is selected by default and you cannot use that category to create a new ticket. I solved that issue creating a category called "Select a category" and changing it's ID to 1 with phpMyAdmin.

Thanks a lot. I really, really, needed that feature.

Regards,

[dr_patso]

hmm, will this work for 2.3?? So happy to see this wiki still up...

has anything changed much as for the custom fields from 2.2 to 2.3??