403 Forbidden when trying to submit ticket

[mbailey003]

Script URL:
http://www.mediadiamond.net/hesk/

Version of script:
2.0

Hosting company:
The Prime Host

URL of phpinfo.php:
http://www.mediadiamond.net/hesk/phpinfo.php

URL of session_test.php:
http://www.mediadiamond.net/hesk/session_test.php

What terms did you try when SEARCHING for a solution:
hesk 403 forbidden, unable to submit ticket hesk

Write your message below:

Script was working great for about 2 weeks, then as of yesterday a 403 forbidden error comes up after submit button is pressed for new ticket or to close a ticket. no setitngs were altered with server or script to cause error. admin login is fine. i can change settings, categories, etc. but cannot reply to tickets. submit ticket button works but submitting the form gives error.

please help

thanks

[Klemen]

I was able to submit a ticket without problems:
http://www.mediadiamond.net/hesk//ticke ... BQV21H918W

Try clearing your browser cache.

[mbailey003]

what fixed it was modifying the .htaccess file and adding

SecFilterEngine Off
SecFilterScanPOST Off

[ugogo.info]

Hi - I'm getting almost exactly the same problem.

But I can't find the .htaccess file on the server or in the downloaded files.

Did you make that file or would you mind letting me know the path where you found it?

My thread describing my problem is here:
viewtopic.php?p=12087#12087

I'd appreciate it if you would reply there, to keep us from making unnecessary duplicated threads.

I'm using LInux and all files are NOT hidden.

Thanks!

[Klemen]

See the reply to your topic.